ZNL Mastering

Last updated: September 2026

We’d rather get the work right than take your money and argue about it.

Audio work is bespoke — once it’s done it can’t be returned or resold — so we don’t offer refunds as a matter of course. Instead there are three things built in, so you’re never gambling.

1. Hear it before you spend anything

The free trial master is one full-length track, mastered properly. Not a preview clip, and no card details required. If you don’t like what you hear, you’ve lost nothing but the upload.

2. Revisions are included

Unlimited, for 30 days from the date we first deliver, as long as the adjustments are to work we’ve done. Most “I’m not happy with this” conversations turn out to be a revision rather than a refund.

3. Not sure? Hear it before you pay

For quoted jobs (EPs, albums, restoration, bespoke production), or if you’re not sure what you need, get in touch instead of checking out. We can do the work first and send you a private streaming link. You pay once you’re happy, and then we release the files. Larger jobs may need a deposit, and your written quote will say so.

Orders placed through the shop

Services bought through the shop are paid at checkout, which is what lets us start the same day rather than waiting on an invoice. The free trial and the revisions above both still apply, and clause 5 of our Terms of Service sets out your cancellation rights before delivery.

When we will refund

We’re unable to complete the work — full refund of whatever hasn’t been done
You cancel before we’ve started — full refund
Something has genuinely gone wrong at our end — we’ll put it right, and if we can’t, we’ll refund

When we won’t

The work has been delivered, done competently and as described, but it isn’t to your taste. Mixing and mastering are subjective — that’s exactly what the free trial and the revisions are there for.
You’ve supplied a new or altered mix and want the original work refunded. That’s a new job rather than a fault.

Before you ask

Email info@znlmastering.com and tell us what isn’t working. We’ll almost always fix it, usually quickly.

Please don’t go straight to a chargeback. It’s a breach of our terms, and it makes a slow process out of something we could have sorted the same afternoon.

Your statutory rights

Nothing in this policy affects your rights under the Consumer Rights Act 2015 if the work isn’t carried out with reasonable care and skill, or isn’t as described.